Refund & Cancellation Policy
Peplio sells digital products — comic ebooks, marketing guides, and premium resources. Because digital files are delivered instantly and cannot be “returned,” this policy explains exactly when and how refunds work. No legal jargon, no hidden clauses.
What Peplio sells
Peplio is a personal blog and digital product platform run by Sougan Kumar Mandi from Durgapur, West Bengal. The paid products available on peplio.com currently include:
- Comic ebooks. Original digital marketing comics in PDF format — including Peplio Vol. 1 and themed marketing guides.
- Marketing ebooks & guides. Practical, experience-based digital marketing resources written from scratch by Sougan.
- AI Prompt collections. Curated prompt packs for marketers, bloggers, and small business owners.
- Premium comic episodes. Advanced comic content going deeper than the free episodes on the Comics page.
All free tools, free comic episodes, free articles, and the newsletter are completely free — no purchase required, no refund needed.
Our refund policy — the short version
Peplio offers a 7-day refund window on all digital product purchases — no questions asked, as long as you meet the conditions in Section 3.
I believe in what I sell. If a Peplio product genuinely didn’t deliver value, you deserve your money back. Simple as that.
The 7-day window starts from the date and time of your purchase confirmation email.
When you qualify for a refund
You are eligible for a full refund if:
- You request within 7 days. Of your original purchase date, based on the timestamp on your confirmation email.
- The file was corrupted or unreadable. If the PDF or digital file you downloaded is broken, unreadable, or incomplete — I will either fix it or refund you immediately.
- You received the wrong product. If a technical error delivered a different product than what you ordered.
- Duplicate purchase. If you accidentally bought the same product twice, the second charge will be refunded in full.
- Payment charged but product not delivered. If Razorpay processed your payment but you never received the download link or confirmation email — contact me and I will resolve it within 24 hours.
When refunds are not applicable
Refunds will not be issued in the following situations:
- After 7 days. Refund requests submitted more than 7 days after purchase are not eligible — regardless of reason.
- Change of mind after download. If you downloaded the product and simply changed your mind about needing it.
- “I forgot I bought this.” All purchase confirmation emails are sent instantly — please check your spam folder before contacting for a refund.
- Partial refunds on bundles. If you purchased a bundle of products, individual items within the bundle cannot be refunded separately.
- Free products. Products downloaded for free — including the Brand Manifesto ebook sent via newsletter — are not eligible since no payment was made.
- Abuse of policy. If there is evidence of repeated refund requests across multiple purchases, Peplio reserves the right to decline future requests.
Peplio’s digital products are clearly described on their sales pages. Please read the product description carefully before purchasing. If you have questions before buying, contact me first — I always respond personally.
How to request a refund
Requesting a refund is straightforward:
- Step 1. Email info@peplio.com with the subject line: Refund Request — [Your Order ID]
- Step 2. Include your order ID (from your purchase confirmation email), the product name, and the reason for the refund request.
- Step 3. I will review your request within 2 business days and respond personally.
- Step 4. If approved, the refund will be processed through Razorpay back to your original payment method within 5–7 business days — depending on your bank’s processing time.
You can also use the Contact page to send your request. Sougan reads every message personally — there is no support ticket system or automated bot.
Cancellations
Currently, Peplio does not offer subscription-based products. All purchases are one-time payments for individual digital products.
If subscription-based products are introduced in the future, cancellation terms will be clearly stated on the product page before purchase and this policy will be updated accordingly.
Since digital products are delivered instantly upon payment confirmation, cancellations before delivery are generally not possible. However, if you contact me within minutes of purchase and the product has not yet been accessed, I will do my best to cancel and refund.
Payment processing
All payments on Peplio are processed securely through Razorpay — one of India’s most trusted payment gateways. Peplio does not store your card details, UPI credentials, or banking information at any point.
Accepted payment methods include:
- UPI. Google Pay, PhonePe, Paytm, BHIM — all UPI apps supported at checkout.
- Credit & Debit Cards. Visa, Mastercard, RuPay — Indian and international cards accepted.
- Net Banking. All major Indian banks supported through Razorpay’s secure gateway.
- Wallets. Popular Indian mobile wallets integrated at checkout.
All prices are displayed in Indian Rupees (₹). GST is included in the displayed price where applicable under Indian tax law.
If your payment fails but your bank account was debited, the amount is typically auto-reversed within 5–7 business days. If it isn’t, contact your bank with the transaction reference number and also email info@peplio.com so I can check from the Razorpay dashboard.
Consumer rights under Indian law
This policy is designed to comply with the Consumer Protection Act, 2019 and the Information Technology Act, 2000 of India.
As an Indian consumer, you have rights regarding digital purchases. If you feel this policy violates your consumer rights under Indian law, you may contact:
- National Consumer Helpline. Call 1800-11-4000 for guidance on consumer complaints.
- Consumer court in your jurisdiction. File a formal complaint with your local consumer forum if unresolved.
Peplio’s registered jurisdiction is Durgapur, West Bengal, India. Any disputes will be handled under Indian law as outlined in the Terms & Conditions.
Changes to this policy
This Refund & Cancellation Policy may be updated as new products are introduced or payment methods change. The “Last updated” date at the top of this page always reflects the current version.
Significant changes will be announced via the Peplio newsletter. Continuing to purchase products after an update means you accept the revised policy.
Contact
For refund requests, payment issues, or any questions about this policy — reach out through the contact page. Sougan reads every email personally.
- Email. info@peplio.com — direct line to Sougan.
- Contact form. peplio.com/contact — send a message from the website.
- Response time. Within 2 business days, always from a real person.